I must have missed the memo. I did not realize Sony had such a negative fan base. Did you know that they have a 90 day projector swap out program? If your new projector goes on the fritz within 90 days of receipt, you call them up, they send you a new projector and you send yours back to them. No shipping charges or anything. I'm not a Sony fan, and the vpl es95 I have now is only the second Sony product I can remember buying, but I have to say that I've been impressed as hell with the projector and their installation support. But I certainly understand the disgruntled attitudes towards a manufacture. I feel the same way about Marantz, and will not consider Marantz for any future purchases.