That was my suggestion - send out new grilles, but Brent insisted on swapping the entire unit because the QS4 grilles are so hard to remove.
Seemed strange to me, but... ask me no questions, I'll tell you no lies.
(gotta love auto white balancing/autofocus digital cameras!)
It's strange, too... I don't remember how they were oriented in the box but if you put them back to back they're in almost exactly the same place.
Ah, well... all in all, customer service is taking care of it, and thankfully I don't have to remove the brackets, just take down the speakers and put up the new ones.
And when she got past the cosmetic flaws, my fiancee was more than impressed with the enveloping sound compared to the direct radiators I had as surrounds previously - so much so that she gave up 45 minutes of sleep to just sit and watch the end of X-Men 2 (again) just to experience them.
Bren R.
