On a monday evening a few weeks ago I was experimenting with moving the subwoofer around the room and attempted to slide it behind the right channel M22. Bad move. Tho' I hardly touched it, the M22 and the stand tipped over and came to rest in the pillow in the dog's basket-bed. Thought I dodged a bullet, but when I removed the grill, there was a hole in the middle woofer, all because I was too damn lazy to move the speaker first. You can imagine how I felt. I called Axiom, left a message, and Brent called back in 10 minutes! I told him how I screwed up and asked how much a replacement would be. He asked me when I purchased them. Since it was this past November, he said that they'd absorb the cost. I was stunned. He then said, almost apologetically, that he would have to ship them ground. No problem, said I. The replacement driver arrived three days later.
Axiom's customer service is the absolute best.
