MMD55: Geez, from that post alone, I'll avoid them like the plague.

I'm a successful business person who knows darn well such comments are damming to a business's success. The cliché, "what comes around goes around” is very true. If they continue to tell you, "…sorry, it's our policy" then I simply say, "Policy is arbitrary; change it! Do better business usualy equates into doing more business". What complete morons.