Axiom Home Page Forums General Discussion Advice from Axiom Owners Refurbs, Warranties, & Manufacturers

Sometimes a power surge will cause microprocessors to do "funny" things.

I had a few "strange" things go on with my satellite TV receiver until I put a UPS in line with my surge surpressor.

Nothing since.

Go Figure!

My experience with Dakmart was terrible. I wouldn't trust what they say about much of anything including having the unit in stock. After I made the mistake of ordering a reciever from them I started looking for customer ratings. Dakmart had a .27 out of 10.

You may get what you order from them without a problem but if you don't, buyer beware, they will resolve things to their advantage not yours. They didn't respond to me until I cancelled payment through the credit card and then they simply charged my credit card again and lied to the credit card company about it. I documented to the credit card issuer that they were lying. to get the charge removed a second time.

That doesn't sound too good!!!!!!!!

Since I haven't heard from Denon yet, I sent the same email to Dakmart. In a couple of hours, they replied. This is what they said:

"A B-stock unit is a unit that was returned to Denon by a retailer. Denon then Certifies that the unit will operate exactly as a brand new unit. The unit comes with all accessories, batteries, remote, manuals, cables and instructions as a brand new unit. We are authorized dealers, so Denon will honor their warranty anywhere in the US. You will have a full 1 year warranty, unlike the 90 day warranty that you would expect from b stock. Your unit will always be serviced by DENON. Denon will pay for any covered repair for the first 90 days, and DAKMART will pay for any covered repair for the following 275 days.

Be VERY careful out there, especially for this amount of money. MOST internet or ebay sellers are not authorized, and in this case you would have NO WARRANTY.

We are authorized dealers, but do not take anyone's word for it, not even ours. VERIFY AT DENON’S WEBSITE FIRST. Our company name is DAKMART. Here is a link to verify that we are authorized dealers….

http://www.usa.denon.com/dealers/dealers.asp?l=1

Choose STATE = FL
Choose AREA CODE = 954

THERE WE ARE DAKMART
This will prove that we are dealers

Please feel free to call with any additional questions

1-877-DAKMART ext 226

If you have any additional questions please contact us toll free at 1-877-DAKMART, or by e-mail sales@dakmart.com.

Morgan C. Edelman,
Customer Relations Supervisor
DAKmart, Inc.
1-877-DAKMART ext. 221
morgane@dakmart.com
www.dakmart.com"

The saga continues!!!

In reply to:

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THERE WE ARE DAKMART
This will prove that we are dealers

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The first part of their letter seemed like a well-written, but likely "form letter". The last part sounded like a defensive kid trying to sell his Pioneer 6x9s on eBay.

Wow, what an unprofessional letter. I agree with Mark.

The exact wording appears on their website.

It still all boils down to less warranty for paying less for the 4806 at a discounted price. When it gets there it's either DOA or it's not. The odds are in your favor that it's operating correctly because it's been recertified.

bug: remember that on the only occasion that I purchased a refurb (Toshiba laptop), I had nothing but trouble with it.

If I believe DigitalCraze, I get a new unit with the full warranty at a discount.

I don't like this situation. I think that it is designed to confuse and screw the customer.

Not a full warranty. A one year minus 90 days. Full warranty is 2 years.

Again, it's the risk reward factor. Buying new from an internet company or a regular retailer still has a risk factor.

Besides, you know something always fails the day after the warranty expires.

Not sure where you are getting your length of warranty numbers? Dakmart claims one year, DigitalCraze claims 2 years.

Yes, risk is the operative word.

That is why I have asked where folks get their "out of warranty" gear repaired. Thus far no one has responded!!

I suspect that I could get a lot of repair work done for $1000! But, then again, there may be a module that was smoked that costs $1100.

Anyone out there have their audio gear repaired????? If so, where, what was wrong, how much did it cost, and how long did it take??????????

With audio equipment, I find it either fails in the first couple of months or the damn thing never dies and you're stuck with it forever.