Axiom Home Page Forums General Discussion Home Theater Denon DVD Warranty help?

Have you tried sticking a cleaning disc in there? Perhaps it's a stray hairball...

In reply to:

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Have you tried sticking a cleaning disc in there? Perhaps it's a stray hairball...

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I thought it, I just wasn't going to say it!

Spiff, I thought Denon kept your product type on file whenever you 'joined' the Denon owner's club? Maybe not.

Many moons ago I bought a Denon DVD-3800 from Ecost that was a pain from day one. It was freezing, had trouble playing discs etc etc. Anyway, Denon Canada would not touch it but they did inform me that Denon in the US would cover it under warranty. Shipping it back and forth across the border was not going to work so at the end of the day I sent it to Denon Canada and paid to have it fixed and then sold it. I had a chat with the service tech and he turned me right off the 3800 as it was a problem child from day one.

For some reason I then went to a Denon 2800MKII again from Ecost and it was better but after a few months it had issues so I fought with Ecost and managed to get my money back. It basically took me saying I was going to do a charge back on my credit card before they agreed to the refund.

You could not pay me to go near a Denon refurb DVD player or Ecost now. Twice bitten is enough for me. I still love Denon's DVD players, just not refurbs. My last Denon was the 2900 which I bought new and was flawless for the year and a half I had it.

spiff: I strongly suspect that you are out of the warranty period and are on your own.

I know that some on this board have had good exerience with refurbs, but I wouldn't touch one unless it had an "extended" warranty. Of course, that is just me, though.

I second the thought of using a disc cleaning device of some sort. I would not recommend that you take it apart unless you are very handy with parts and electronics.

Best of luck!!!!

Let us know how it comes out.

I was just going to say the same thing Peter, but figured Spiff would have tried that. I had a Toshiba DVD player for 5 years that worked great until recently, it started freezing/skipping as Spiff mentions. Went to Walmart (the evil empire) and bought a CD/DVD cleaning disc, worked like a charm.

Guy's from the sounds of it spiff's is doing the same thing as both of my refurbs did. Cleaning it won't help out. On both occasions my two players required parts and the 2900 required a firmware upgrade and parts to correct the problem.

The 3800 required a new laser, some tracking thingy and about 7 other things.

I could be wrong but I have my doubts that cleaning will be the cure all.

True, but it is best to start your troubleshooting small before you look at larger possibilities. From an IT prospective, that is normally route you want to take. Most likely your right, and it will be a bigger problem, but I'd rather not have to spend money if I don't have to...

You are on your own. Here is the link for Denon service centers. It could be a lot of things but might only be a loose chuck or defective chuck. I had to send my Integra for service for similar problems, fortunately covered by warranty. No problems since.

Craig:
Have you tried unplugging it for a day or two or otherwise seeing if there's a way to "reset" it?

I also think a cleaning disc is worth trying....

Perhaps if you can dig up a firmware upgrade for the 2900 and try applying it. I know they're available for the 3910, but I don't know about the 2900.