Axiom Home Page Forums General Discussion Home Theater Denon DVD Warranty help?

Here is the firmware...........

http://www.audioholics.com/firmware/index.php

I did my 2900 with this and it worked fine and dandy. Just check to make sure you need it first.

How do I know which version of firmware I currently have, and whether or not I need to upgrade it?

From the instructions page:

With unit powered down (not in stand-by), press and hold the 'Play' and 'Open/Close' buttons while powering up the unit. With the 'Menu' button on the remote you can scroll through data that pertains to your unit. With each button press, another data identifier is shown on the front panel display. Press until you see 'ESS-xxxx', if the number is lower than 6334-6, you should download the firmware. If higher, -7 or -8, do not proceed with this update as your unit is the most up to date available. The version numbers -7 and -8 include all current fixes and also the IEEE-1394 fix (which is available for those with lower version numbers, it is a hardware and firmware fix, so you will have to call our service department to arrange)

Sorry to hear about that, Craig. I purchased my 2900 from Crutchfield's scratch and dent. So far, so good. I never did find a scratch or a dent. My AVR-1083, an ecost refurb, has worked flawlessly once I figured out how to set it up. I am keeping my Pioneer 578A just in case my 2900 goes whacky.

Hi Craig,

I feel your pain. It must be a bad time of year for Denon DVD players. My 2910 just died last week too. The occasional snapping sound during DVD menus turned into a complete inability to play disks.

I used Dakmart for my refurbished 2910 so I’m not sure if this applies to Ecost, but in the case of Dakmart, they cover the warranty for the full year Denon warranty. This means I have to send the unit back to Dakmart who then sends it to Denon who sends it back to Dakmart who finally returns it to me. However, we talked with them, and they know we want to get it back fast so visiting family on Halloween weekend can see it. As a result, they worked out arrangements so we were able to ship the unit directly to Denon. I don’t have the unit back yet so the final word isn’t in yet. My fingers are crossed that this works.

The warranty information isn’t clear at all. The best bet is to call Ecost.

Craig,

How's your DVD repair going?

I just got mine back from the shop at Denon. It's working great now. It even plays a SACD that it wouldn't play previously. Clearly it originally had a small problem that finally became a big problem. They replaced the laser pickup and the digital board in mine.

I moved my components around to make it easier to take out when the time came, and oddly enough I've not had a problem with it since. ??? Perhaps it was overheating in it's old configuration?

I'll try playing some of the discs that gave me problems before and see it it happens again, but so far so good.

In reply to:

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Perhaps it was overheating in it's old configuration?

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Both my DVD and CD players act up if I put them above the receiver. Definitely heat related, as both are fine in other locations. Glad you dodged that bullit!