Axiom Home Page Forums General Discussion The Water Cooler Sony SXRD Woes

I have been shying away from Sony lately myself after my 7 year old 32" went dead and needed 4 transitors and some faulty solder joints redone.

Good luck with the new one and congratulations on the new Axioms! Hope they arrive soon.

I had a decent amount of luck. I talked to someone different when I called today, and she didn't try to cheap out on me. She offered the newer model and didn't try to have me pay for shipping. Of course, now that I think it's all taken care of, a 50" instead of a 60" will show up.

I'm definitely excited about the QS8s. Now I'm undecided as to what to buy next. If I get a new receiver, I can get uncompressed multichannel PCM over HDMI, which will allow me to watch Kung Fu Hustle (my only Blu-ray Disc) in 5.1 instead of stereo, but if I go for an amp next, receivers with HDMI 1.3 could come out in the meantime, perhaps pushing the prices of HDMI 1.2 receivers down, and since I'd have an amp, I would probably go for a pre/pro instead of a receiver. I suppose impatience is the only thing that would make me buy a new receiver first.

Just buy both of these , it's only money, you can make more.

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it's only money, you can make more.

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Sounds like a sentence straight from the government. That sure is the way they spend it.

Those certainly look nice. Right now I'm leaning toward the Emotiva MPS-1 for the amplifier. On the preamp I have no idea yet. There's time to change my mind on both, however, since I'm down to zero spending money.

Charles, glad to hear your tv troubles are looking better.

CV,
About 3 phone calls ago i would have been climbing the ladder, speaking with a supervisor and getting their direct contact information. Forget chatting with the front line call agents. They know little beyond a standard question sheet and cannot authorize a damn thing.

The major problem with many service/warranty/help centres is that EVERY time you call you get a different person.
Each time i've had issues with either mastercard, or fedex, etc. i have written down the names, employee numbers, agent numbers of anyone i talked to. Some places actually record conversations and keep an electronic script of everything that was said so even while talking to a new agent, they can review what someone else told you previously. For the companies that do not have such a system, manual records kept by a customer are about the next best thing to arguing your point.

Climb the ladder and go towards the top.

Yeah, next time (hopefully not any time soon) I'll certainly do it differently. Getting direct numbers for people with actual authority is a good idea.

C.V.

Well, I got the XBR2 today. I was surprised, as the delivery guys actually unpacked it and put it on my TV stand. I didn't think Sony would spring for that. I'm still a bit leery of the SXRD sets, so we'll see how it goes. I may have to up the warranty to five years. I guess I have the first 60 days to do that. That's $320, but the technician told me the optic block was a $1600 part, so if I ever got stuck with replacing one outside the warranty period, I'd feel pretty lame. Here's hoping I don't run into the same (or any) problems.

For future reference, i recommend anyone read this CBC article on how to complain to a company.