Axiom Home Page Forums General Discussion Advice from Axiom Owners axiom delivery

when your speakers are delivered do they just drop them on your front porch? It will still be a little while before funds allow me to purchase my axioms but I was trying to figure out how the whole delivery system works.

If you are not home they usually just leave them. Axiom uses UPS and Fed EX for U.S destinations, if I remember right.

Basically, yes, that's all that's required. For very heavy boxes you might make an arrangement with the delivery man for further help in getting them inside.

The DHL guy always took them around to the back porch. I wasn't expecting that the first time, and I thought someone had stolen them for a couple minutes. Ha ha. DHL delivered all except the last time, with the A1400-8. I don't know if Axiom got too many complaints about DHL, or if it was just inexplicably FedEx for this last time, but anyway, FedEx left it on my front porch, ALBEIT on a part of the porch that had tall plants in front of it.

I knew I wasn't going to be home for the delivery of the A1400-8, so I called the main FedEx number asking if there was something I could do to ensure I'd get it. The service agent couldn't reroute the package to my work, but he suggested I write a note to leave on the door, permitting the driver to leave the package, signed and dated. Also, specify where the driver can leave it. However, I specified my back porch, and, as I mentioned, it was on my front porch. But yeah, you should be able to control where it ends up at your residence.

My first ones were FedEx, which was fantastic. I had them delivered to my office, though. My second ones were DHL; my wife was home at the time and the guy helped bring them inside. Of course, she was also 5 months pregnant at the time.

I'm surprised that they would leave the goods unattended.

If the packages are "Signature Required" items, then they're not supposed to leave them, but if you've ever signed the waiver, they can leave them. However, I've heard about people never having signed that having them left anyway.

They're not supposed to leave them unattended, unless you have specifically pre-authorized that or left a signed note for the driver. Normally if you aren't home they would be held for pickup...

... or at least that's what happens in Canada.

Well, in the US, they keep your signature on file FOREVER. You only need to sign once, and they take it as permanent permission. Or that's my experience, anyway, at least with UPS. I can't vouch for the other couriers, since I don't get stuff through them nearly as often.

Purolator requires a signature whether it be in a note as CV left or from someone in the home, but there must be a signature otherwise the package must be specified SNR, Signature Not Required, for it to be left without someone signing for it.