Axiom Home Page Forums General Discussion Home Theater Can this be true?!?!?!?!?!

If not I would want a replacement.

no, it wasn't from the factory outlet. My first thought is that I wanted a replacement, but didn't want to seem to be a dick about it. I would love to have it be perfect (the finish is incredible). I also need them to send me two new spikes, threads were messed up on two of them and wouldn't go in all the way...had to use the rubber feet for now.

Think I should be requiring a new front for the scratched one?

can you give us any pics?

If I paid for new non FO speakers I would expect perfection. Call Axiom and see what they say.

I would ask for another non-scratched product.

When I got my EP500, the box had a big dent in in. I was mortified. Took a picture before opening it, then holding my breath, opened the box.

The in rear corner, it was a bit scratched/crushed. I thought about asking for a new one, but opted not to. Why? I figured I would always have the scratched corner towards the wall (out of line of sight) and Axiom would be out another EP500 to replace mine. So in the end, I figure I would (passively) support the company.

FYI. Talked to customer service tonight and told them about the cut in the vinyl. Rep sounded almost hurt that a product went out not 100% perfect. Asked me to take a picture of it and they'd get a replacement out to me immediately. Blown away by the customer service of Axiom. The sound of the speakers is unreal...the finish (aside from the cut) is top notch. Could I get a better quality speaker...yeah if I wanted to spend 10x as much I guess - but I would never want to buy from another co. Their people are the best I have ever dealt with in any purchase. I'll be telling every person that they have to at least give Axiom a listen. I'm sure my old one will eventually find a very good home out of the factory outlet, so I'll sleep well at night. Is it wrong for a grown man to cry over new speakers? Best part of my new HT. (pictures to be posted in the next week or so).

Major, I could agree more Axiom customer service is super.

No suprise Axiom is replacing the flawed speaker. They are second to none when it comes to CS.

Make it 4. The M3's for my dad went to the wrong distribution center as well, but did arrive on the original indicated day, so there was no delay. Actually, he had one package, the portfolio that comes with the VaSSallo's, that arrived a day early!

Scott