Axiom Home Page Forums General Discussion The Water Cooler Lost Odyssey on xbox 360

I just spoke with a supervisor that I could actually understand, and he was pretty nice too.

They will overnight the empty box to me but he could not arrange for overnight shipment from my house to the repair center. He put a note on the order to request overnight shipping from the repair center to my house but he said that is ultimately up to the repair center.

Also, The box they are sending me is a bigger box that I put in both the console and the power supply (as opposed to the smaller boxes that only fit the console.) He said there is a chance that I will get a newer unit (the ones they currently sell at stores) which would be more reliable. The HDMI boxes have a new power supply then the old xboxes, so I am hoping that is why they wanted my power supply

Anyway, he gave me a choice of lots of accessories- memory unit, wireless controller, vision camera, quick charge kit, or play and charge kit for my troubles. I opted for the wireless controller. (I nearly changed to the memory unit b/c it is $49 at walmart vs the $40 controller), but I don't see myself using a memory unit much.

They were going to give me that arcade game package with the first order so I may still get that too (if it comes to the right address)

Anyway- all in all it seems like I got connected to a better supervisor who actually tried to help me out....


He still quoted me a total time of 3-4 weeks for repair and transit... maybe it will be faster though

I didn't like having 666 posts

Update:

I checked the tracking number for my empty box that is supposed to be overnighted to me. Well it is getting overnighted allright...

Overnighted STRAIGHT TO THE REPAIR CENTER!.

The idiots put the label that they were supposed to send me IN the box ON the outside of the box instead... so they are overnighting an empty box to the repair center!
It was obviously supposed to be overnighted to me first, and then I put in my console BEFORE it goes to the repair center... seems logical to me...?!?!

on hold with customer support AGAIN!
GRRRRR.


As angry as I am... I can't help but laugh at their stupidity

Wow, I feel for ya. I'm currently on my 3rd 360 so can only imagine what you are currently going through. I'm glad to see you can find some humor in it though. Im laughing a bit myself reading about these ridiculous events that seem to just pile on top of each other. Hang in there, and at least you got a story out of it...maybe.

Terz, you take some solice in the fact they will have to pay for another overnight charge to ship it to you.

that is what I was thinking... They have paid for 1 reg shipment and 1 extra overnight charge!

The world would be a much better place if all customer support was as good as axioms!

I picked up Lost Odyssey and Assasins Creed today, I'll give them a play sometime this weekend, The K-Mart I went to up here (only retail store that sells games within 50 miles) was clearing the Xbox HD add on for $49.00 but still selling the HD DVD's for $29.00

I got Lost Odyssey a little earlier this week. I'm not far in at all, so I have no idea if I'll get into the story or not.

cool, hopefully you'll like the game. I'd say it was after about 4-5 hours of play that I really started digging the story and the game and appreciating the 'back to the roots' style of gameplay.

I guess I really liked Lost Odyssey, played it from 10:00 pm until 3:00 am last night.