Re: HSU STF-2 & CompUSA
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Joined: Oct 2003
Posts: 175
veteran
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veteran
Joined: Oct 2003
Posts: 175 |
Shipping, when they are charging, is only $25.00.
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Re: HSU STF-2 & CompUSA
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Joined: Jan 2004
Posts: 22
hobbyist
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hobbyist
Joined: Jan 2004
Posts: 22 |
Over on the forums at www.hsuresearch.com, there has been some discussion of this. It seems that Hsu Research, which is making its first foray into Big Box retail channels, was surprised by CompUSA's aggressive pricing and online marketing.
At any rate, the STF-2s are for sale at CompUSA retail stores, but I don't think you'll find them advertised online. I just bought one today for $350. (Unfortunately it was DOA, and I'll exchange it tomorrow.)
The DOA problem aside, I was pleasantly surprised to find the Hsu product available for immediate purchase at an aggressive price at a store like CompUSA. But after a frustrating day spent dealing with retail bots in several stores (including Fry's and Best Buy -- "Huh, What's a crossover?"), I am very glad the direct-sale online marketing channel is still around at Hsu and here at Axiom.
Just hope the oversized CompUSA tail doesn't start wagging the dog.
BTW, I just ordered my M22s tonight!
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Re: HSU STF-2 & CompUSA
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Joined: Nov 2003
Posts: 359
devotee
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devotee
Joined: Nov 2003
Posts: 359 |
one bad thing about HSU is the customer service. i ordered a stf-2 and there were no tracking numbers, no confirmation email(an email, but it was more of an advertisment), and i have never been able to contact HSU despite making about 10 phone calls. email respones are usually one sentence long. The customer service is nothing like axiom.
i guess not all internet direct businesses have caught on to the customer service trend
Once You Pop You Can't Stop
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Re: HSU STF-2 & CompUSA
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Joined: Dec 2003
Posts: 40
buff
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buff
Joined: Dec 2003
Posts: 40 |
Believe me, I'm not defending HSU. I pre-ordered my first sub from them. So, I have no history.
However, I called their 1800 line twice last week to check on whether the new model has shipped and she explained the situation completely.
So, I'm not sure why you aren't able to get through to them. I can't comment on the tracking info, but, am under the impression I will receive an email stating the number, etc.
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Re: HSU STF-2 & CompUSA
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Joined: Nov 2003
Posts: 359
devotee
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devotee
Joined: Nov 2003
Posts: 359 |
hmm
i ordered stf-2 on monday. either they took all of last week off(including weekends), or i am just unlucky. Tell me if you get a tracking number. i am still waiting on mine. i sent an email asking about that and i didnt get a response.
but, they apparently make very good quality subs.
i guess i am so eager to get my stf-2 that my impatience has gotten the best of me. oh well.
hopefully it comes soon
Once You Pop You Can't Stop
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Re: HSU STF-2 & CompUSA
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Joined: Apr 2003
Posts: 5,236
axiomite
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axiomite
Joined: Apr 2003
Posts: 5,236 |
Before I bought my VTF-2 I had several email conversations with Dr. Hsu himself. He always answered all my questions and responded very quickly. I'm sure it being the holidays has things slowed down quite a bit.
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Re: HSU STF-2 & CompUSA
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Joined: Dec 2003
Posts: 112
veteran
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veteran
Joined: Dec 2003
Posts: 112 |
I ordered a Vtf2 from Hsu. I also had correspondance with Dr. Hsu. It took a day or two between Emails. I ordered my sub over the phone and got a confirmation email as well as a tracking number which I did use to track. Also a day or so after ordering. It took my sub about a week to arrive. I live in Ohio, so if closer to Hsu, you will probably get sooner. They use ground shipping.
Panasonic TC-P50G15, DMP-BD60 Yamaha RX-V1400 Axiom M60's,VP150,QS8's Hsu VTF2
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Re: HSU STF-2 & CompUSA
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Joined: Dec 2003
Posts: 27
hobbyist
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hobbyist
Joined: Dec 2003
Posts: 27 |
Check out this thread on the HSU forum regarding the STF-2. I just found I had this problem as well. Don't know how widespread it is or if it only affects the units from Compusa.
http://www.hsuresearch.com/forum/showthread.php?s=&threadid=419
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Re: HSU STF-2 & CompUSA
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Joined: Nov 2003
Posts: 359
devotee
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devotee
Joined: Nov 2003
Posts: 359 |
i finally got in contact with HSU. a sweet sounding older man picked up the phone. i assume it was HSU himself. anyways, he couldnt find my tracking number so he said he would call back. he called back about 20 minutes later with my tracking number. i guess the holidays delayed the shipping because they sent it out last mondy(30th), but it wont be here till wednesday.
anyways, it wasnt bad dealing with HSU, it just wasnt like the expierence i had with axiom.
i really cant wait though
emiburke-that is a very interesting thread. i will cross my fingers. did it happen to you too? Spiff-any thoughts?
Once You Pop You Can't Stop
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Re: HSU STF-2 & CompUSA
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Joined: Apr 2003
Posts: 5,236
axiomite
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axiomite
Joined: Apr 2003
Posts: 5,236 |
Hurm...
That certainly doesn't sound like the usualy Hsu customer service. I hope they get that straightened out. They've got a very good reputation as having terrific CS...they certainly don't what to ruin that! Telling customers to fix it themselves is not cool.
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