Axiom Home Page Forums General Discussion Home Theater ep500 stopped working...

I don't own any cdplayers just ps3,360, and cable box. I suppose I could hook up to my iPhone? I don't have he appropriate cable for that so would have to get one.

If you can't test the functionality of the receiver pre-out, just leave the subwoofer unplugged from the electrical outlet until you talk to Axiom in the morning.

David, an alternative way to eliminate the receiver sub out as the problem and test the sub amp is to connect with speaker wire to the high level inputs from the receiver main terminals(i.e., just disconnect your mains).

Thanks for the tip John. I forgot you could do that. I suspect the problem is with the amp but I'll give that a try after work today to be sure.

I've temporarily unplugged the sub and changed my front speakers to large and sub to "no" in the denon

So I took a minute this morning and connected the speaker wires from my FR speaker to the sub. I still did not hear anything at first. I turned the volume on the sub to max and heard a little bit of noise. Disconnected speaker cable and reconnected sub cable. enabled sub setting in receiver. Through test tones the sub is now working... not sure if it has the same oomph that it did before but will have to check test tones with spl meter to verify. The popping noise occured twice last night, and the sub was definitely silent. Not sure what the deal is but will still call axiom today to find out what their thoughts are.

Have you change any setting in your a/v receiver setup ?

Everything seems OK except the amp which to me sounds like the culprit. The amp is acting like it is on its last legs. Keep a careful ear out for anymore popping sounds or any other strange sounds either when the sub is in standby or when the sub is playing. This eventually leads to the loud pop of death.

Talked to Brent and he thinks that the DSP "locked up" and needed to be reset. generally speaking, leaving the sub unplugged for a couple of hours will reset it.

he said to keep an eye on it and if it happens again to call him back.

hopefully I don't have any more issues!

If the problem still persists at least you now know the problem is in the amp.

Well I went into my manual speaker config. today and cycled thru the channel levels and the sub was not working. Shortly after (a minute or so)I cycled through the channel levels and it was working again.

The sub is working right now but there is definitely some type of intermittent problem. I contacted axiom and they want me to send my amp in to them. Since it is a 3 year old V2 amp they can't just send me new so I have to send it in.

Apparently I have to pay for packaging and shipping myself which is a bummer. I knew the 30 day home trial worked that way but I thought the warranty would include shipping both ways. I asked them to send me one of their wooden amp coffins at the very least so that I would not have to hope that it survives the trip with only bubble wrap and cardboard. Brent agreed to send me the box but as far as I know I'm still out 30 bucks or more for the shipping charge unless the box shows up with a prepaid label or something (but I highly doubt that since he said he could not waive the shipping fee for me.)

Sounds like I will be without a sub for a couple of weeks. not sure if they are going to refurbish the amp, send me a different refurbished v2 amp, or just test my amp to see if it is bad and send it back or what. At this instant it is working but who knows how many times it hasn't worked when it was supposed to and I never noticed.

I'm glad to be able to get some assistance at all thanks to the lengthy 5 year warranty that axiom offers so I suppose I can't complain.

I'll let everyone know how the process goes. Wish me luck!