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#31960 - 01/26/04 02:04 AM Am I being to picky??
MikeS Offline
enthusiast

Registered: 01/26/04
Posts: 34
Hello, I am a new owner of a pair of m2i's. I really like them a lot. However, with the first set I received, one of the speakers made a slight rattling noise. The other one had a dent in the cone. So I called Axiom, and they had no problem sending me out a new pair. The only problem is, it seems like they are sending me 'B' stock when they are supposed to be unblemished. One of the new m2i's has a slightly bent cone near the surround and the other has glue stuck to the side of it. I tried to scrap some of it off but it's really bugging me. Like I said, I love these speakers, but I think Axiom should spend a little more time to examine their speakers before they send them out to customers.

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#31961 - 01/26/04 02:30 AM Re: Am I being to picky??
pmbuko Offline
shareholder in the making

Registered: 04/02/03
Posts: 16319
Loc: Leesburg, Virginia
You are definitely not being too picky. I firmly believe Axiom has some of the best customer service there is. People and companies make mistakes. Give Axiom a call and I'm sure they'll do everything they can to make you happy.
_________________________
"I wish I had documented more…" said nobody on their death bed, ever.

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#31962 - 01/26/04 07:17 AM Re: Am I being to picky??
FordPrefect Offline
connoisseur

Registered: 07/05/02
Posts: 1335
Loc: Ancaster, Ontario
It's only by complaining that good companies get better and poor companies get "discovered".
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getting to 2,000 posts; one year at a time vp160/qs8/qs4/ep350/m60/m2200s

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#31963 - 01/26/04 01:16 PM Re: Am I being to picky??
Wid Offline
axiomite

Registered: 06/22/03
Posts: 6723
Loc: The Peoples Republic of Il.
I believe if you did not buy B stock the you every right to expect to recieve an unblemished product as a replacment.
_________________________
Rick


"A fear of weapons is a sign of retarded sexual and emotional maturity." Sigmund Freud


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