Axiom Home Page Forums General Discussion Technical Questions the dreaded vibration is back on the ep800

Well great news! they are sending me a whole new sub!! Wow, these guys are great aren't they?!

It seems that since I have one of the first ep800s made, I have the old "boot?" and the new amp does not fit in the old sub...
Brent just called me back and they are going to ship a new one to me! He said I should have received a new sub when I brought my last one back... I guess something got mixed up somewhere, and the fact that I dropped it off AND picked it up outside regular hours of operation definitely could have helped cause the mix-up!

I'm telling you.. and I've said this on the forums before, but any money I spend on speakers and subs will be with Axiom... It's not about never encountering an issue (although in a perfect world that would be great), it's about how you're dealt with when you do! And there is no doubt in my mind that Axiom is Top Dog in that department!

Time for me to go ahead and get the epic grand master for my dedicated television room!

I'll keep you guys posted on everything... and thanks again for all the help.

I actually bought the sub before they were ready to ship out. I had to wait a couple of months for them to finalize everything and start shipping them out

Glad to hear the fine folks at Axiom are taking care of you majik, that's really good news!

Thanks Rick! I just took a look at your room! Nice! If you don't mind me asking, what did you put in the corners of the room behind the floor standing speakers? Was that for sound improvement?

The whole room looks wicked!

It's great to hear the news that you will be getting a new sub from Axiom Majik. You will not be disappointed!

Very good, maj; now you can turn all the power circuits back on and re-plug the 73 things which you unplugged! Seriously, it's again an illustration of fine Axiom customer service to replace a unit which clearly wasn't being merely affected by a ground loop.

When you get the new sub, the chassis screw should probably be left in, since as Chris correctly pointed out in his excellent description of its function, it can have some beneficial effect if hum isn't present with it in.

On the question about the sub cable alone(not even connected to the receiver)causing more hum, I was just curious if it did seem to be acting as an antenna for airborne electrical interference, as I'd speculated. Of course, the point is now moot. Enjoy.

Ok, I know Axiom is sending me a new sub and that this thread is "solved", but I just wanted to let everyone know that I finally found my chassis screw and as soon as I tighten it all the way, the humming and vibration stops! Yay right? nope... because know the old problem is back... when every there's a rumble (cars driving by in talladega nights) the sub starts rumbling and doesn't stop when the cars source of the rumble stops.. it just keeps on rumbling; of if it's a sudden thump the old helicopter sound of the propellers kicks in.... so needless to say, I'm VERY happy axiom is taking care of the situ.

I'll keep you guys posted

That does sound like the problem other people were having with the first series of amps.

Didn't one person's get really hot and melt something internal? I'm just bringing that up, because you may want to unplug the sub when it's not in use, just to be on the safe side.

Yes; that happened to Steve Roode.

Will do. thanks for the tip.