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#324748 - 10/04/10 05:55 PM Re: Direct TV DVR question [Re: michael_d]
radtek2 Offline
old hand

Registered: 08/05/04
Posts: 78
Loc: Yelm, WA
Originally Posted By: michael_d
Oh, and thanks...

I can't believe I've just wasted four hours of my day screwing with this, when Direct TV tech support had no idea why I was having troubles.

I'm not impressed.


I would be pissed too! I don't understand why this was not provided in the first place. Overall I have had decent service from Direct TV but.... I would file a complaint with them about this. You should not have to pay anymore period to get this working correctly.
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#324752 - 10/04/10 06:33 PM Re: Direct TV DVR question [Re: radtek2]
tomtuttle Offline
axiomite

Registered: 06/20/03
Posts: 8488
Loc: Tacoma
Yeah, that's a crappy install. I've had three different techs - at the same house - that approached the installation with widely varying levels of expertise.
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#324754 - 10/04/10 06:42 PM Re: Direct TV DVR question [Re: tomtuttle]
michael_d Offline
connoisseur

Registered: 07/23/04
Posts: 4195
Loc: Up yonder
Call #4 to DTV tech support. This time the tech knew all about this damn Internet connection kit. She told me that it will cost me $25 + a $49 installation fee + a $50 new installation fee. I calmly told her I thought this was complete robbery and that I wanted to file a complaint with customer service, seeing how I've wasted, now five hours of my time dealing with a "known" issue that their incompetent tech support failed to note. She was very nice and got the extra $99 fees waved. Now I have to set up another installation appointment. She would not just send the damn thing to me to install, even though I am the own who installed the dish and all the cabling....

I'm about ready to go back to rabbit ears and be done with all this.
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#324764 - 10/04/10 09:13 PM Re: Direct TV DVR question [Re: michael_d]
Pitbull24 Offline
veteran

Registered: 03/24/10
Posts: 104
Loc: NWSuburbs of Chicago
I still do not understand why the DECA unit was not installed at the same time the system was installed? I know I had to pay $150 up front(current customer), but everything worked, and the two installers checked functionality on all four Tv's/receivers before leaving. Sorry for your troubles michael.
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#325193 - 10/08/10 03:24 AM Re: Direct TV DVR question [Re: Pitbull24]
radtek2 Offline
old hand

Registered: 08/05/04
Posts: 78
Loc: Yelm, WA
Michael, did you ever get the DTV Whole Home config. working?
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#325205 - 10/08/10 01:08 PM Re: Direct TV DVR question [Re: radtek2]
michael_d Offline
connoisseur

Registered: 07/23/04
Posts: 4195
Loc: Up yonder
No, they will not let me do it. It needs to be done by one of their installers. And of course there are none within 300 miles, so who knows when one will get here. I should have just bought one one you liked to.
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#325231 - 10/08/10 10:57 PM Re: Direct TV DVR question [Re: michael_d]
radtek2 Offline
old hand

Registered: 08/05/04
Posts: 78
Loc: Yelm, WA
Yeah its not rocket science, but they seem to think no one but themselves are capable of installing. Like you, all previous flavors of DTV including the Hi Def I installed myself except for this last install. Also I am assuming since you installed your own dish that this was included.
http://www.techtoolsupply.com/ProductDetails.asp?ProductCode=SL3-KIT
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NAD T785HD Oppo95
AntiMode8033
ADA 1500 Amp
Pio 151

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