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#3495 - 06/06/02 06:54 PM Customer Service
splash Offline

Registered: 12/27/01
Posts: 1
Loc: Indiana
I just have to praise the Customer Service of Axiom! I'm sorry if I got the name wrong but I believe it was Jim. I called at 10PM on 6/5/02. Jim left me a message before noon on 6/6/02 and he is shipping me new tweeters on 6/7/02! The whole thing took 10 minutes of my time!!!!! This is just 1 of the reasons I went with Axiom for my speakers!

#3496 - 06/06/02 07:52 PM Re: Customer Service
lando622 Offline
old hand

Registered: 02/16/02
Posts: 82
Loc: Florida, USA
I'll second that. Jim helped me out as well... patient phone diagnosis of a minor issue with my center channel and a prompt tweeter replacement. Excellent service, advice, and speakers!


#3497 - 06/06/02 11:13 PM Re: Customer Service
lando622 Offline
old hand

Registered: 02/16/02
Posts: 82
Loc: Florida, USA
Oops... it was Joe. My mistake.

#3498 - 06/07/02 08:52 AM Re: Customer Service
ravi_singh Offline

Registered: 03/14/02
Posts: 1351
Loc: Montreal
yea, Joe Vasallo.

#3499 - 06/08/02 09:39 AM Re: Customer Service
EdD Offline
frequent flier

Registered: 03/26/02
Posts: 13
I have to second the sentiments on customer service. There was something of a delay in the shipment of my speakers and Annie did more than I could have expected in order to expedite the matter. This company is run by good people; I guess this is the one place we can acknowledge that.


#3500 - 06/08/02 01:29 PM Re: Customer Service
yacmed Offline

Registered: 05/13/02
Posts: 32
Loc: Lexington, Ky
I too have had a wonderful experience with these people, Amie in particular (BTW its Amie with an "M" pronounced "AMY") I just dont know if the companies message board is the best place for these rave reviews, everyone should post about this on their favorite AV or HT message board, to get the word out more.


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