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Received a damaged TV
#359895 12/02/11 12:39 AM
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I received my Panasonic TC-P65VT30 from amazon today. The set was a september build date which was a plus (Pre-august build dates were known to have a fluctuating brightness problem which Panasonic will come out and fix for free). That was the only good thing though. Amazon shipped through CEVA. CEVA showed up at my house with a 65" TV that weighs 167 pounds in the box with only one delivery guy. I proceeded to watch the delivery guy try and muscle the 170 pound box out of a box truck that was 3.5 feet off the ground. He proceeded to put one corner of the box onto the pavement, then "walk" the other side off of the back of the truck. I had to help him carry the box into my house. He proceeded to drag the box across my carpet into the room of my choice which left lovely black skid marks all across my carpet. He tried to get me to sign for the TV but I wouldn't have any part of it until he powered the TV on for me per the "white glove" service description. He opened the carton but refused to help me lift it onto the base so we were left trying to lift the TV from one end while powering it on with the remote. Just a red blinking light at the bottom, no picture. He just stood and scratched his head. I grabbed a flashlight and examined the screen, only to find several cracks in the glass. I refused shipment obviously and he proceeded to pack up the box. I carried the box out of my house with him and set it on the front porch. He said "I guess I can get it back into the truck by myself". I told him they should have sent him with 2 people and shut the door. I called Amazon and told them about the ordeal. They are sending me another TV of course and apologized about the carpet. They said I would have to take it up with the carrier if I wanted to have a refund for carpet cleaning. I refused to deal with the carrier and stated that the TV purchase was from Amazon and they are responsible for the shipping companies idiocy. They transferred me to a team leader who said the same thing but after refusing to be transfered to CEVA they agreed to credit me for $120.99 (which was the amount they paid for the shipping).

What a joke! Hopefully I have a better experience with my next set!


-David
Re: Received a damaged TV
terzaghi #359897 12/02/11 12:46 AM
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That sucks David. frown I guess for items like that I like to deal with Costco, you get 2 yrs warranty up front, then another year if you use your Costco American Express. I get to be the delivery truck, but at least it gets there in one piece...


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Re: Received a damaged TV
SirQuack #359898 12/02/11 12:50 AM
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buzzkill.

Sounds like you really handled it very well, though. I am not always as calm/kind in those circumstances as I would like to be.


bibere usque ad hilaritatem
Re: Received a damaged TV
tomtuttle #359899 12/02/11 12:51 AM
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I kind of regret not helping the guy load the TV back into the truck but then again, if he got it out he can get it in!


-David
Re: Received a damaged TV
terzaghi #359900 12/02/11 12:53 AM
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Randy, The only local store that is selling the TV here that I know of is Best Buy (with Magnolia home theater). The TV is $3500 there (plus 9.5% local sales tax). I got the TV for $2899 shipped with no tax from amazon. I think the $1000 diference (after tax) is worth the wait smile


-David
Re: Received a damaged TV
terzaghi #359901 12/02/11 12:55 AM
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Wow, that is some major Green. smile but then again I shelled out 4 grand for a new snow plow.


M80s VP180 4xM22ow 4xM3ic EP600 2xEP350
AnthemAVM60 Outlaw7700 EmoA500 Epson5040UB SonyUBPX800


Re: Received a damaged TV
SirQuack #359904 12/02/11 01:12 AM
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Yeah, but no room for a projector, screen, or anamorphic lense here!


-David
Re: Received a damaged TV
terzaghi #359906 12/02/11 01:15 AM
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Too bad and you have to wait again, should be worth 10% off the purchase price wink


Jason
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Re: Received a damaged TV
SirQuack #359908 12/02/11 01:25 AM
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Originally Posted By: SirQuack
Wow, that is some major Green. smile but then again I shelled out 4 grand for a new snow plow.

Is it at least HD?


Fred

-------
Blujays1: Spending Fred's money one bottle at a time, no two... Oh crap!
Re: Received a damaged TV
fredk #359912 12/02/11 01:28 AM
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Good for you on not signing. When my 55VT30 was shipped, I had my Macbook ready w/ cables to test the DVI input and turn it on. I made sure there weren't any stuck pixels or cracks.

Let me know when you get the EEPROM fix handled. I have to have them come out for that as well and I'm curious how to go about it.

Great TV, love mine. Now I wish I had gone w/ the 65". wink

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