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Forums » General Discussion » Advice from Axiom Owners » disappointed in shipping speed
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#356333 - 10/07/11 07:47 AM
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![]() connoisseur ![]() Registered: 07/24/04 Posts: 1443 Loc: Oak Ridge, NC |
I hear you, CV - but Amazon is a distributor - not a manufacturer for the most part. That is how they make their money. You expect service above and beyond or else a crowd like this forum group would gravitate elsewhere.
Axiom is a manufacturer making an excellent product at an affordable price - that is how they make money. Having said that, no one should ever stop striving for continuous improvement.....
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"A fanatic is someone who can't change his mind and won't change the subject" Churchill |
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#356342 - 10/07/11 02:19 PM
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![]() Founder, Axiom Upgrade Club shareholder in the making Registered: 07/20/06 Posts: 11677 Loc: Richland, WA, USA |
I can appreciate this difference, but it still doesn't explain why they used to be faster. I still think the products are worth the wait, but yeah, it's definitely a talking point when mentioning a company to someone else. Turnaround time in order processing and customer service inquiries is a pretty big deal for some people, perhaps magnified when it's an internet-based company.
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#356346 - 10/07/11 02:43 PM
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![]() axiomite ![]() Registered: 08/05/09 Posts: 6015 Loc: Milky Way Galaxy |
If I were a guesser... I'd guess that they had to cut costs and whatever they did... caused this extra long wait... I guess.
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https://docs.google.com/spreadsheet/ccc?...amp;usp=sharing |
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#356412 - 10/09/11 12:03 AM
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![]() connoisseur ![]() Registered: 07/24/04 Posts: 1443 Loc: Oak Ridge, NC |
On the weekends, I do a serious data dump and don't think about distribution! My number one daughter got married last week and that took all my energy.
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"A fanatic is someone who can't change his mind and won't change the subject" Churchill |
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#356416 - 10/09/11 08:03 AM
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![]() shareholder in the making ![]() Registered: 05/03/03 Posts: 18044 Loc: NoVA |
Congrats!
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I am the Doctor, and THIS... is my SPOON! |
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#356421 - 10/09/11 11:31 AM
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![]() axiomite ![]() Registered: 05/13/02 Posts: 5171 Loc: western canada |
Originally Posted By: agentfox1942 I know this is none of Axiom's fault, but it all creates frustration and eats into the 30-days trail. You are assuming the 30d trial begins from the day you bought the speakers. I would expect Axiom would allow 30d from when they were received. That information is easily provided to Axiom with a tracking slip once the products arrive. I can't speak for Axiom, but i would be surprised, and personally disappointed, if they didn't honour a 30d trial starting from the day a customer actually received their products.
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"Those who preach the myths of audio are ignorant of truth." |
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#356430 - 10/09/11 01:31 PM
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![]() connoisseur ![]() Registered: 01/29/02 Posts: 3258 Loc: Toronto/New York/parry Sound |
Chesseroo, you're correct. The 30-day trial begins when the speakers are received by the customer.
Cheers, Alan
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Alan Lofft, Axiom Resident Expert (Retired) |
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#356431 - 10/09/11 01:35 PM
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![]() shareholder in the making ![]() Registered: 01/29/04 Posts: 13567 Loc: Iowa |
Exactly, this is how bad rumors start.
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M80s-VP180-4xM22ow-4xM3ic-EP600-2xEP350 Anthem AVM60 Outlaw 7700 Emotiva A500 Epson 5040UB |
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#356435 - 10/09/11 03:22 PM
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![]() axiomite ![]() Registered: 05/13/02 Posts: 5171 Loc: western canada |
Good rumours start like this:
I heard Alan's hair is growing back. These days he looks like Fabio. He needs to change his avatar.
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"Those who preach the myths of audio are ignorant of truth." |
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#356647 - 10/15/11 02:06 AM
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![]() shareholder in the making ![]() Registered: 12/26/03 Posts: 10415 Loc: Calgary, Alberta |
or is it Alan's hair is growing on his back?
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