You are not logged in. [Log In]


Forums » General Discussion » Advice from Axiom Owners » disappointed in shipping speed

Page 3 of 5 < 1 2 3 4 5 >
Topic Options
Rate This Topic
#356333 - 10/07/11 07:47 AM Re: disappointed in shipping speed [Re: CV]
Argon Offline
connoisseur

Registered: 07/24/04
Posts: 1443
Loc: Oak Ridge, NC
I hear you, CV - but Amazon is a distributor - not a manufacturer for the most part. That is how they make their money. You expect service above and beyond or else a crowd like this forum group would gravitate elsewhere.

Axiom is a manufacturer making an excellent product at an affordable price - that is how they make money. Having said that, no one should ever stop striving for continuous improvement.....
_________________________
"A fanatic is someone who can't change his mind and won't change the subject" Churchill

Top
#356342 - 10/07/11 02:19 PM Re: disappointed in shipping speed [Re: Argon]
CV Offline
Founder, Axiom Upgrade Club
shareholder in the making

Registered: 07/20/06
Posts: 11677
Loc: Richland, WA, USA
I can appreciate this difference, but it still doesn't explain why they used to be faster. I still think the products are worth the wait, but yeah, it's definitely a talking point when mentioning a company to someone else. Turnaround time in order processing and customer service inquiries is a pretty big deal for some people, perhaps magnified when it's an internet-based company.

Top
#356346 - 10/07/11 02:43 PM Re: disappointed in shipping speed [Re: CV]
CatBrat Offline
axiomite

Registered: 08/05/09
Posts: 6015
Loc: Milky Way Galaxy
If I were a guesser... I'd guess that they had to cut costs and whatever they did... caused this extra long wait... I guess.

Top
#356412 - 10/09/11 12:03 AM Re: disappointed in shipping speed [Re: CatBrat]
Argon Offline
connoisseur

Registered: 07/24/04
Posts: 1443
Loc: Oak Ridge, NC
On the weekends, I do a serious data dump and don't think about distribution! My number one daughter got married last week and that took all my energy.
_________________________
"A fanatic is someone who can't change his mind and won't change the subject" Churchill

Top
#356416 - 10/09/11 08:03 AM Re: disappointed in shipping speed [Re: Argon]
Ken.C Offline
shareholder in the making

Registered: 05/03/03
Posts: 18044
Loc: NoVA
Congrats!
_________________________
I am the Doctor, and THIS... is my SPOON!

Top
#356421 - 10/09/11 11:31 AM Re: disappointed in shipping speed [Re: agentfox1942]
chesseroo Offline
axiomite

Registered: 05/13/02
Posts: 5171
Loc: western canada
Originally Posted By: agentfox1942
I know this is none of Axiom's fault, but it all creates frustration and eats into the 30-days trail.

You are assuming the 30d trial begins from the day you bought the speakers. I would expect Axiom would allow 30d from when they were received. That information is easily provided to Axiom with a tracking slip once the products arrive.

I can't speak for Axiom, but i would be surprised, and personally disappointed, if they didn't honour a 30d trial starting from the day a customer actually received their products.
_________________________
"Those who preach the myths of audio are ignorant of truth."

Top
#356430 - 10/09/11 01:31 PM Re: disappointed in shipping speed [Re: chesseroo]
alan Offline

connoisseur

Registered: 01/29/02
Posts: 3258
Loc: Toronto/New York/parry Sound
Chesseroo, you're correct. The 30-day trial begins when the speakers are received by the customer.

Cheers,
Alan
_________________________
Alan Lofft,
Axiom Resident Expert (Retired)

Top
#356431 - 10/09/11 01:35 PM Re: disappointed in shipping speed [Re: alan]
SirQuack Offline
shareholder in the making

Registered: 01/29/04
Posts: 13567
Loc: Iowa
Exactly, this is how bad rumors start.
_________________________
M80s-VP180-4xM22ow-4xM3ic-EP600-2xEP350
Anthem AVM60 Outlaw 7700 Emotiva A500 Epson 5040UB



Top
#356435 - 10/09/11 03:22 PM Re: disappointed in shipping speed [Re: SirQuack]
chesseroo Offline
axiomite

Registered: 05/13/02
Posts: 5171
Loc: western canada
Good rumours start like this:

I heard Alan's hair is growing back. These days he looks like Fabio.
He needs to change his avatar.
_________________________
"Those who preach the myths of audio are ignorant of truth."

Top
#356647 - 10/15/11 02:06 AM Re: disappointed in shipping speed [Re: chesseroo]
jakewash Offline
shareholder in the making

Registered: 12/26/03
Posts: 10415
Loc: Calgary, Alberta
or is it Alan's hair is growing on his back?
_________________________
Jason
-----------------
TTTHHHPPPPPTTTT!

My HT

Top
Page 3 of 5 < 1 2 3 4 5 >

Moderator:  alan, Amie, Andrew, axiomadmin, Brent, Debbie, Ian, Jc 
Forum Stats

15,224 Registered Members
15 Forums
23,997 Topics
424,065 Posts

Most users ever online:
883 @ 03/04/17 05:06 PM

Top Posters
Ken.C 18044
pmbuko 16437
SirQuack 13567
CV 11677
MarkSJohnson 11437
3 registered (pspoar, brendo, norap)
204 Guests and
4 Spiders online.
Key: Admin, Global Mod, Mod
Newsletter Signup