|
Re: Excel assistance needed
|
Joined: Jan 2004
Posts: 13,840 Likes: 13
shareholder in the making
|
shareholder in the making
Joined: Jan 2004
Posts: 13,840 Likes: 13 |
why use excel, doesn't your organization use a ticket tracking system with built in monitoring? Principal used HP Service Center and all the reporting/tracking can be done within the app, of course you have to be a leader to have access to this functionality.
M80s VP180 4xM22ow 4xM3ic EP600 2xEP350 AnthemAVM60 Outlaw7700 EmoA500 Epson5040UB FluanceRT85
|
|
|
Re: Excel assistance needed
|
Joined: Sep 2004
Posts: 5,422
axiomite
|
OP
axiomite
Joined: Sep 2004
Posts: 5,422 |
Keep in mind that I work for a consulting/contracting/outsourcing company... I mean, I work for a managed services company.
We are at the mercy of the reporting that the client provides, and unfortunately, they don't need to report on things like I do since I am bound by specific contractual obligations.
Plus the reporting I get, while somewhat informative, doesn't give me totals per technician, totals per geographic location, SLA missed or met, etc. Just data. Some other reports will give SLA information, but not the others, so I just do all of my own data manipulation from 2 data dump reports (one for each ticketing system) instead of having to use their SLA reports AND these 2 reports anyway.
My SLAs are differently measuring that the internal IT staff's.
Farewell - June 4, 2020
|
|
|
Forums16
Topics24,945
Posts442,484
Members15,617
|
Most Online2,082 Jan 22nd, 2020
|
|
0 members (),
1,228
guests, and
6
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|