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#406391 - 07/29/14 09:57 PM Re: Trade-up Made Easier [Re: a401classic]
Ponz Offline
newbie

Registered: 03/07/13
Posts: 2
So what happens to the speakers that are traded in? Are they available for purchase too?

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#406392 - 07/29/14 11:53 PM Re: Trade-up Made Easier [Re: Ponz]
JohnK Offline
shareholder in the making

Registered: 05/11/02
Posts: 10447
Yes; they're sold in the "Refurb Store" section of the "Deals" found by clicking on it above.
_________________________
-----------------------------------

Enjoy the music, not the equipment.



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#406404 - 07/31/14 04:49 PM Re: Trade-up Made Easier [Re: JohnK]
a401classic Offline
connoisseur

Registered: 11/29/06
Posts: 1227
Loc: Alpharetta, GA
Sad to see those carpathian burl lfr1100's come back like that...
_________________________
Scott

My HT

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#406405 - 07/31/14 04:50 PM Re: Trade-up Made Easier [Re: Ian]
Ken.C Offline
shareholder in the making

Registered: 05/03/03
Posts: 17843
Loc: NoVA
Those are just stunning.
_________________________
I am the Doctor, and THIS... is my SPOON!

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#406412 - 08/01/14 10:14 AM Re: Trade-up Made Easier [Re: Ian]
cohesion Offline
local

Registered: 03/27/12
Posts: 219
Loc: Maple, Ontario, Canada
Those were my LFR's. I enjoyed them for about a year until I traded up to the new v4's. However, I'm fairly sure the one speaker didn't have that scratch on it when I packed it up!

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#406431 - 08/03/14 12:14 PM Re: Trade-up Made Easier [Re: cohesion]
a401classic Offline
connoisseur

Registered: 11/29/06
Posts: 1227
Loc: Alpharetta, GA
Ahhh, I thought those were the ones that just shipped out (as posted on Axioms Facebook page)- I didn't catch the difference in tweeters.

On a related note, the trade-up program seems to be working - the VP150 that I sent in is no longer listed.
_________________________
Scott

My HT

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#409689 - 01/21/15 02:29 PM Re: Trade-up Made Easier [Re: Ian]
minorc Offline
buff

Registered: 12/27/12
Posts: 59
Loc: Sudbury, Ontario
Trade in system is BS.

After being invoiced, paying the difference and packaging up your trade for shipping. Have to call them a few days later only to be told they don't want to do the deal and I'm out of luck.

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#409691 - 01/21/15 03:51 PM Re: Trade-up Made Easier [Re: minorc]
Ian Offline
President
aficionado

Registered: 03/13/01
Posts: 822
For instances where the trade is outside the normal higher version of the same model, higher model, or both we do end up discussing here if it makes sense for us or not. We are going to add the following paragraph to the Trade-up page to make this clearer.

"If your trade is not a simple higher version of the same model or an upgrade in models or both you can still fill in the details of what you would like to trade up and your new purchase and we will contact you if there are any issues."
_________________________
Ian Colquhoun
President & Chief Engineer

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#409692 - 01/21/15 04:06 PM Re: Trade-up Made Easier [Re: Ian]
minorc Offline
buff

Registered: 12/27/12
Posts: 59
Loc: Sudbury, Ontario
Originally Posted By: Ian
For instances where the trade is outside the normal higher version of the same model, higher model, or both we do end up discussing here if it makes sense for us or not. We are going to add the following paragraph to the Trade-up page to make this clearer.

"If your trade is not a simple higher version of the same model or an upgrade in models or both you can still fill in the details of what you would like to trade up and your new purchase and we will contact you if there are any issues."


That would be a good idea considering my order confirmation states there was no issue with the trade.

Save a customers time and money packaging up their return for shipping only to have to take it all back out again. Maybe having staff look at the orders promptly would also help, instead of customers having to play phone tag with your sales staff to find out order status several days after it was placed.



Edited by minorc (01/21/15 04:21 PM)

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#409695 - 01/21/15 06:00 PM Re: Trade-up Made Easier [Re: Ian]
BBIBH Offline
connoisseur

Registered: 01/10/02
Posts: 1082
Loc: Canada
Chris, if indeed you did receive a confirmation that the trade was immediately accepted, the reversal later would also leave a bad impression with me, someone who has been dealing with Axiom since 1990....

But don't give up on Axiom, they are a good company.
_________________________
Regards,

Mike

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