Axiom Home Page Forums General Discussion The Water Cooler AXIOM Responsiveness

Hi everyone - I have been researching home theatre speakers for over a month now and thought I had decided on 9 Axiom speakers. I wrote Sales and got a response 2 days later asking if I wanted a quote. I responded immediately saying yes, but have not heard anything back in a week, and a follow up email I sent asking if they were working on it has also not been answered. A phone call to speak with someone also went unanswered.

I've gotten slightly nervous as internet direct sales companies I have used before have been very responsive.

I'm wondering if there is anything I have to be concerned with in terms of Axioms viability or responsiveness before making such a large purchase.

Thanks!

They are usually very responsive and treats customers very well. I too have recently experienced some lag with customer support and sales. Not too sure what is the cause (going too well, vacations, someone sick), but it should be temporary. I would not worry overly, but I understand your caution.

Quick question, though. Is there a particular reason why you can't use the regular ordering mechanism?

Thanks for the response.

The main reason was I had a question about the Loyalty program and whether there was a way they could apply the appropriate discount as part of a single order instead of me ordering 2K, then, another 1K, then another 1K to optimize the discount.

Makes sense. Someone here might have the answer to that

Covid I think has had an impact in this area ... If someone doesn't get back to you in 24 hours ... call again.

I've found that I needed to call even before this ... especially if I had a question which was not easily answered..
I suspect if the email can't be answered by the person who opened it ... it gets put aside. If that is what's happening then it's it seems there is a high probability it's gonna get buried in the queue. What ever is going on it should be corrected as every email should get answered ... even if it's just to say who they forwarded it to or politely inform someone if something is being done or not.

The loyalty program requires you to buy stuff to make a certain percentage level. It would be nice if they automatically did that for a single order (i.e. Once your fist part of the order reached a new % off ... the new % would get applied till the rest. If you order enough to make next level then that should repeat). That requires software which I do not think they have. So, either you need to order piecemeal or you need to call and explain what you want to do ... I'm positive that there would be no problem doing it over the phone. Debbie is very accommodating as long as what ever is being asked is reasonable.

Also, I would inquire about any black Friday deals they may have coming up too. Save as much as you can.

Thanks everyone. They did seem agreeable to quoting it appropriately as a single order when they did respond, but I've been waiting since. I'll try to call again tomorrow.

Have been working with Axiom on orders frequently in the last year.

Overall been excellent. They are busy, so patience is key (and worth it! )

Had an issue with a custom order item for a customer install. Ian resolved quickly and professionally.

Fantastic! Their speakers sell themselves now we have done a few rooms.

No issues. Recommended.