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Am I being to picky??
#31960 01/26/04 07:04 AM
Joined: Jan 2004
Posts: 34
M
MikeS Offline OP
enthusiast
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enthusiast
M
Joined: Jan 2004
Posts: 34
Hello, I am a new owner of a pair of m2i's. I really like them a lot. However, with the first set I received, one of the speakers made a slight rattling noise. The other one had a dent in the cone. So I called Axiom, and they had no problem sending me out a new pair. The only problem is, it seems like they are sending me 'B' stock when they are supposed to be unblemished. One of the new m2i's has a slightly bent cone near the surround and the other has glue stuck to the side of it. I tried to scrap some of it off but it's really bugging me. Like I said, I love these speakers, but I think Axiom should spend a little more time to examine their speakers before they send them out to customers.

Re: Am I being to picky??
#31961 01/26/04 07:30 AM
Joined: Apr 2003
Posts: 16,441
shareholder in the making
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shareholder in the making
Joined: Apr 2003
Posts: 16,441
You are definitely not being too picky. I firmly believe Axiom has some of the best customer service there is. People and companies make mistakes. Give Axiom a call and I'm sure they'll do everything they can to make you happy.

Re: Am I being to picky??
#31962 01/26/04 12:17 PM
Joined: Jul 2002
Posts: 1,343
connoisseur
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connoisseur
Joined: Jul 2002
Posts: 1,343
It's only by complaining that good companies get better and poor companies get "discovered".


getting to 2,000 posts; one year at a time vp160/qs8/qs4/ep350/m60/m2200s
Re: Am I being to picky??
#31963 01/26/04 06:16 PM
Joined: Jun 2003
Posts: 6,833
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Wid Offline
axiomite
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axiomite
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Joined: Jun 2003
Posts: 6,833
I believe if you did not buy B stock the you every right to expect to recieve an unblemished product as a replacment.


Rick


"A fear of weapons is a sign of retarded sexual and emotional maturity." Sigmund Freud


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