Chris, if indeed you did receive a confirmation that the trade was immediately accepted, the reversal later would also leave a bad impression with me, someone who has been dealing with Axiom since 1990....
But don't give up on Axiom, they are a good company.
Thanks Mike, my situation has not been resolved nor have I received even an apology for the false advertising.
A good company has more than just a quality product.
Just a bit harsh?
Geez, how much inconvenience was it really?
You won't find perfection in any company and Axiom unlike large ones such as Dell, doesn't have 500 call centre people standing by to service those who seem that instant response is a requirement to be labeled a 'quality' company. For the amount of volume business they do, i've long been impressed with how quickly they do handle things.
I honestly dare you to try and see if you get anything near the same overall level of service (knowledge, timeliness of response, product quality, return policy, shipping speed and all these with consistency!) from any other electronics company.
You certainly won't find it in Sudbury.
I know; i used to live there.