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#409696 - 01/21/15 06:51 PM Re: Trade-up Made Easier [Re: BBIBH]
Ian Offline
President
aficionado

Registered: 03/13/01
Posts: 827
Hi Mike,

Maybe the better wording for the Trade-up page would be the following:

“If you are trading in multiple items the current value of what you are trading-in must equal or exceed the current value of what you are purchasing in order to qualify as a Trade-up.”

We could program this automatically into our backend but that would mean having to pick what you are trading in from a huge list of products. This may be more cumbersome than just the statement above of what a Trade-up means mathematically. What do you think?
_________________________
Ian Colquhoun
President & Chief Engineer

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#409697 - 01/21/15 07:00 PM Re: Trade-up Made Easier [Re: Ian]
chesseroo Offline
connoisseur

Registered: 05/13/02
Posts: 4963
Loc: western canada
Originally Posted By: Ian
What do you think?

I think that approach makes more sense to me as a customer and highlight the important part.

"If you are trading in multiple items, the current value of what you are trading-in must equal or exceed the current value of what you are purchasing to qualify for our Trade-up program."
_________________________
"Those who preach the myths of audio are ignorant of truth."

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#409698 - 01/21/15 07:00 PM Re: Trade-up Made Easier [Re: BBIBH]
minorc Offline
old hand

Registered: 12/27/12
Posts: 64
Loc: Sudbury, Ontario
Originally Posted By: BBIBH
Chris, if indeed you did receive a confirmation that the trade was immediately accepted, the reversal later would also leave a bad impression with me, someone who has been dealing with Axiom since 1990....

But don't give up on Axiom, they are a good company.


Thanks Mike, my situation has not been resolved nor have I received even an apology for the false advertising.

A good company has more than just a quality product.

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#409700 - 01/21/15 07:08 PM Re: Trade-up Made Easier [Re: minorc]
chesseroo Offline
connoisseur

Registered: 05/13/02
Posts: 4963
Loc: western canada
Originally Posted By: minorc
Originally Posted By: BBIBH
Chris, if indeed you did receive a confirmation that the trade was immediately accepted, the reversal later would also leave a bad impression with me, someone who has been dealing with Axiom since 1990....

But don't give up on Axiom, they are a good company.


Thanks Mike, my situation has not been resolved nor have I received even an apology for the false advertising.

A good company has more than just a quality product.

Just a bit harsh?
Geez, how much inconvenience was it really?

You won't find perfection in any company and Axiom unlike large ones such as Dell, doesn't have 500 call centre people standing by to service those who seem that instant response is a requirement to be labeled a 'quality' company. For the amount of volume business they do, i've long been impressed with how quickly they do handle things.

I honestly dare you to try and see if you get anything near the same overall level of service (knowledge, timeliness of response, product quality, return policy, shipping speed and all these with consistency!) from any other electronics company.
You certainly won't find it in Sudbury.
I know; i used to live there.
_________________________
"Those who preach the myths of audio are ignorant of truth."

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#409702 - 01/21/15 07:24 PM Re: Trade-up Made Easier [Re: Ian]
minorc Offline
old hand

Registered: 12/27/12
Posts: 64
Loc: Sudbury, Ontario
I have the order confirmation, receipt and paypal receipt for the transaction so as a customer I did nothing wrong.
I'm not comparing them to anyone else, but I'm sure others would own up to the mistake, apologize and maybe even offer a fair solution.

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#409709 - 01/22/15 07:24 AM Re: Trade-up Made Easier [Re: Ian]
BBIBH Offline
connoisseur

Registered: 01/10/02
Posts: 1087
Loc: Canada
Chris - I must agree with Chess, that is a bit harsh. I understand that you feel slighted, but I can say that from day 1 Axiom has been an excellent company in both product and service. I have owned a great range of audio gear - some costing many, many times what Axiom does - and I cannot honestly say that I have found a better service oriented company.

Chess - I agree with your aim and that nobody is perfect.

Ian - perhaps a comment that indicates both your intent, and one that indicates "all trades are subject to review" before confirmation and processing? I understand this could slow the overall program and cost staff time. I think it is a case of trying to make the program fit as many scenarios without complicating it beyond use.
_________________________
Regards,

Mike

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#409711 - 01/22/15 01:49 PM Re: Trade-up Made Easier [Re: Ian]
exlabdriver Offline
connoisseur

Registered: 09/07/11
Posts: 1236
I've used the Trade Up/Up Grade Program several times with great satisfaction. In fact I'm presently waiting on my HG Rosewood M22V4s for which I will ship back my standard M22V3s if Axiom's paint booth ever gets thawed out. It has been a couple of months since ordering but I'm a patient man, ha!

For my stuff, this program has been more than generous. I guess that I wouldn't have thought that trading in stands would be in the spirit of 'Trade Up/Up Grade' if your not getting higher end stands in return. In my way of thinking, this is the purpose of this program; however, the web site shouldn't have let the transaction through I suppose & I can understand your disappointment...

TAM

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#409715 - 01/22/15 02:33 PM Re: Trade-up Made Easier [Re: Ian]
minorc Offline
old hand

Registered: 12/27/12
Posts: 64
Loc: Sudbury, Ontario
After talks with Ian, we managed to come up with an agreement that is fair for both parties.

Thank you

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#409717 - 01/22/15 03:54 PM Re: Trade-up Made Easier [Re: Ian]
exlabdriver Offline
connoisseur

Registered: 09/07/11
Posts: 1236
Wonderful. Glad that it worked out...

TAM

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#409719 - 01/22/15 05:21 PM Re: Trade-up Made Easier [Re: Ian]
BBIBH Offline
connoisseur

Registered: 01/10/02
Posts: 1087
Loc: Canada
Great Chris, I would not have imagined Axiom being any less supportive.
_________________________
Regards,

Mike

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