Why does the appearance matter? I spent $330 for these speakers. I didn't just charge these to my card. I don't have a credit card. I had to save up to get these. I'm not well off. It actually took me quite awhile to save up for these. So appearance matters to me. Everything about the speakers matters to me. I just think that when you spend $330 on something these problems shouldn't keep occuring.
Oh, I know it matters. It matters to me too.
But you've already got written assurance that that part of the equation will be taken care of. Thus, to me, that renders it a non-issue when deciding whether it's the speaker you want in your system.
If you're unhappy with the sound, then by all means. Noone's going to argue with that.