I had the same problem with a DVD-555 (same as DVD-1700). Purchased refurb through e-Cost and had to pay to ship it to New Jersey from Canada. They could not fix it so they sent me a new A stock player instead. For the price to ship it to them it may be worth it. I know from experience you do have to keep after Denon to make sure they are following through. Best of luck.

2xM80 VP180 2xQS8 2xM3 HSU STF3 LG 60PS11 Denon 3808 ATI 1506 LCR 2xATI 1502 Oppo BDP-83