Note to board: I get a kick whenever I reply to my own message especially when I'm complaining. I called Denon again today. And lo and behold, I actually talked to a real, live person. I was apologized to. He told me that technical support over there doesn't read their email. He said he would call me back today with a repair authorization #. Call me skeptical, but I don't think I can hold me breath for the next 4.5 hours.