Usually it shouldnt take this long. but perhaps amie and the the rest of the people havent been in the office or something.
If you picked the speaker up and heard rattling, and told whoever you talked to that, they would have known what the problem was. which is probbly either a loose magnet or driver. Service isint usually like this. Dont worry about the 30 day return policy deal. is there is something wrong with the speaker they will replace it. remember your 5 year warranty? in the meantime try seeing if the screws that hold the driver in place are all tight. if they are loose, tighten them but do NOT overtighten them. just until they are snug.
