last week i inquired about trading in my vp100 for a vp150, and using the coupon i had. i e-mailed amie, on a friday, and on monday i mailed out my old 100. also spoke with noreen monday. gave her the tracking number on the 100's package. she shipped out the 150 that day, even before receiving the 100, and billed my card the balance. cust service was terrific.
dan