I have never had any CS problems with Axiom. In fact, they have been top notch, and I have worked in A/V retail for 10 years, and have never come across CS this great. Considering the time of year I would cut anyone/everyone a little slack. I would also try what Haoleb said. I had a similar problem with my left M60, and it ended up being the screw on the 5" woofer was loose.

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