Not that you should have to, but I imagine you'll have better luck with calls than with emails. I also agree that processing time hasn't been so hot recently. 11 days before shipping is extreme if you got a stock finish. I remember when I first started ordering Axiom speakers. I would order late in the AM on my payday, and my order would still ship that same day. I would like to see them get back to this speediness. Otherwise, they need to change it from "fast, free shipping" to just "free shipping."