Hi Cristian;
I know we’ve been in touch via email this morning regarding your order and the missing emails and I think we’re sorted out now. I’m sorry about the delay with your order. We have been calling customers with delayed orders so either one of our team has left you a voicemail, or they meant to call you back and it slipped through the cracks.
This isn’t the normal level of customer service at Axiom and I’m sorry for all the trouble you’ve had with your order. We always want you to have an amazing experience and hopefully we’re back on track now.
Thank you for your patience with us, and I’m sorry again for the problems.
Kind regards,
Noreen
