For instances where the trade is outside the normal higher version of the same model, higher model, or both we do end up discussing here if it makes sense for us or not. We are going to add the following paragraph to the Trade-up page to make this clearer.

"If your trade is not a simple higher version of the same model or an upgrade in models or both you can still fill in the details of what you would like to trade up and your new purchase and we will contact you if there are any issues."

Ian Colquhoun
President & Chief Engineer