Axiom Home Page Forums General Discussion Advice from Axiom Owners Axiom EP500 - Funny noises at 20Hz?

I talked to somebody from Axiom customer service. They stated that this may be normal for my subwoofer as the Axiom representive occasionally hears the same thing on certain sinewave CD's with his EP500. However, he does not hear it during normal listening. I explained to him that it is very noticeable, and nobody seems to be hearing the same thing. In addition, I tried the Darla scene from Finding Nemo, and the same noise was heard intermittently. All in all, he didn't seem concerned that there was problem.

But he suggested sending it back to Axiom to have them take a look at it. I'll have to pay for shipping. However, it is indeed a defective product, should I be paying for shipping? But then again, in Axiom's view, it may not be a problem. I guess I have to do, what I have to do.