Yeah, it was Axiom alright.

The funny thing is, when I got first got my EP500, I noticed the noise from the driver. I called Axiom, and they said it was probably normal. I guess I became more concerned when I heard it during Finding Nemo recently. For the most part, the subwoofer otherwise sounds great.

I would have no problems with this if my findings are consistent with other users. However, this is not the case. One user who shall remain nameless , is known for torturing his subwoofers, and he has not heard this sound.

I have already left Alan and e-mail, and I'll see what he has to say.

I want to state that I have NO DOUBT that this will be worked out. Axiom seems to have an excellent history with customer service.