maybe a better description other than "distorted" or"sounds terrible" would help diagnosis. CD player not spinning consistently might cause his issues. Have him run out and buy one of those ultra cheap DVD players($20-30) from Wal Mart and such and see if it helps.

Jason
M80 v2
VP160 v3
QS8 v2
PB13 Ultra
Denon 3808
Samsung 85" Q70