Brent took my order last December and seemed quite personable and professional to me. This was despite the fact he was actually making an outgoing call and the PBX wires got crossed and he ended up with me and didn‘t realize it for a minute.
I got the impression he’s not the type of guy to line up all his pencils facing the same direction (a good thing IMO) but he entered my order flawlessly including a special request to have the shipment delayed until I got back from overseas.
Seems kind of harsh to judge something by one experience when all the previous ones were great.
