I've got over 1500 transactions on ebay and most of those have been through paypal, both selling and buying. I have had probably 6 issues so far and all have been resolved. It has taken some hard work, uncompromising steadfastness, and persistent inflexibility on my part a couple of times but I have always gotten a fair settlement. They are a business and their business includes people so there will always be some issues. I always ask for and get a manager if needed. Some of their call center reps are pretty simple minded and sometimes don't have a clue what's going on in the real world. But you're right, they can reverse a payment anytime (I've had it happen to me although I got it re-reversed!). Pretty disturbing...... Overall I've been happy because it makes things very easy as a seller (although their fees are too high in my opinion). Sorry for those that have been burned....