It is exceedingly rare that this sort of thing happens - at least in terms of people coming here to complain about it. Axiom takes great pride in their customer service. I know, from your shoes, it doesn't look that way.
Everyone makes a mistake from time to time, and it's possible that your request was somehow lost. My advice would be to keep trying them at the 1-866-244-8796 number during the business hours listed. If you get the voice mail, I'd just keep trying from time-to-time until you get through to a human. They do have them at Axiom and (IMHO) they're all very nice people.
On the other hand, there's a good chance that Amie or the great Ian himself will see this thread and step in to take care of the problem.
Good luck, but you probably won't need it, as I'm sure Axiom will come to the rescue soon enough.
