I have peaked Denon's interest. They say they are baffled by the problem and want me to send them the unit in Ontario (I'm in Vancouver). I'm thinking I'll be without it for a month or so.... totally unacceptable, but what can you do.

I did send them links to posts in the AVS forums of owners having the same issue tho - so they can't be too surprised.

I have a Denon 990 (same as the 3310) and it has been great. No complaints. Maybe I'll pick up another!

Thanks guys-