I haven't had anybody look at it, but last winter my humidifier had a very hard time keeping up with my HRV and my house was very dry. I don't think it's broken, I just figured that it isn't very good.
I guess I'll have someone come in and take a look at it first.
Thanks bud, hopefully you've saved me some cash.
Now hopefully I can find a trusting tech.......not Direct Energy!