I had quite a positive experience with Samsung CS. We had a 460 series TV that had developed a red spot in the lower part of the unit. You couldn't even see it with normal viewing, just when it was booting up. Actually the wife was the one that noticed it, I never had seen it before it was pointed out.
I called Samsung and said they would send out a repair tech. Well a few weeks went by and the tech finally called to set an appointment. After a couple visits and attempts to get it right Samsung called and offer me a new TV.
They upgraded the TV from the 720P to a new 550 (2010 model) series. I was really surprised.
So; I'm quite happy with the way I was treated by Samsung CS.
And the TV itself; it has an awesome picture.
