Call #4 to DTV tech support. This time the tech knew all about this damn Internet connection kit. She told me that it will cost me $25 + a $49 installation fee + a $50 new installation fee. I calmly told her I thought this was complete robbery and that I wanted to file a complaint with customer service, seeing how I've wasted, now five hours of my time dealing with a "known" issue that their incompetent tech support failed to note. She was very nice and got the extra $99 fees waved. Now I have to set up another installation appointment. She would not just send the damn thing to me to install, even though I am the own who installed the dish and all the cabling....
I'm about ready to go back to rabbit ears and be done with all this.
