Yup, you're spot on there, Adrian. Unless it's not possible, I always use contractors etc. that I know, or family members/friends have had good experiences with.
A month ago I had my furnace cleaned by a certified Trane technician. He was an extremely nice guy, had all kinds of bad things to say about Direct Energy and their incompetent technicians, but when my mom went down today to see if I needed to change the filter on my furnace, there was no filter in my furnace; he never put it back in and it's been running for a month like that.
IDIOTS!
