Recently my EP500 developed a nasty slapping noise. Upon inspection of the speaker, I found that what looked to be a black "dust cap", between the spider and the cone, had seperated at the cone. I called Axiom last week Monday and by Friday I received a new speaker and my family was back to watching movies for the weekend.
It was service like this that I read about on this forum which convinced me to try this brand.
Thank you very much Axiom.
PS; Not sure what to do with the old one. Does Axiom typically want it back? They didn't sound to concerned on the phone. Currently it is packaged in the box that the replacement speaker came in.
