I’m with Ken on the peace of mind using a local bank or credit union.
I did my mortgage through USAA which handles everything online and absolutely hated it. I was always wondering if the paperwork I’d faxed them really got to the right person or if they received all of it. Unrelated to being online they got behind in processing my mortgage which having to deal with remotely was a real pain in the butt.
If I ever get another mortgage I will only go with a local credit union and never online again, though I have no issues going online for simpler services like an auto loan. However, for something requiring as much communication and exchange of documents as a home mortgage I will only deal with a local broker if I do it again.
