Our warranty only covers the shipping back to the customer but not the shipping to us. We have prepaid labels available at heavily discounted prices to keep the shipping cost to us very reasonable. On top of this we tend to just cover the shipping both ways if it is under one year. What are your thoughts on this policy?
Ian, I think It would be a good idea to have this info written in the warranty section (manual & web site)...
oops I stand corrected; after reading the warranty section it is clearly stated..
