Our warranty only covers the shipping back to the customer but not the shipping to us. We have prepaid labels available at heavily discounted prices to keep the shipping cost to us very reasonable. On top of this we tend to just cover the shipping both ways if it is under one year. What are your thoughts on this policy?
Hi Ian; I think it's a good move; In my mind, a good clearly stated warranty policy will do wonders for the company... it's one of the best marketing moves you can make.
Only you have access to the data (i.e. how many returns you have, what are the associated costs etc.) and can make a decision if it's worth pursuing it even further - no shipping fees for the customers in Ontario for example.
That being said, please understand that this not a sore point for me; I'm simply trying to give you some feedback so that Axiom, an already awesome company, could be brought to even higher standards.
