I like to read a lot on the Audioholics forums and have learned quite a bit from there. Gene seems like a very experience fellow in the field with an EE degree (he seems to like to bring that up often) but people skills are definitely something he seems to lack. If he had a business such as a speaker or other audio related business that required more customer service than runing Audioholics, I don't think he could involve himself much in the customer service aspect as he'd end up insulting or ostracizing the customers. That's typical of highly technical engineering professions I guess though.
