One of my more recent Axiom orders got held up. I had to call the guy at FedEx back, and he wanted information on what the speakers were made of, or he said he could contact the shipper. Just to be safe and have them get all of the correct information, I said, yeah, contact Axiom. Between the slight phone tag and subsequent following up with Axiom, it took a few days to get it moving again. But yeah, I think my Axiom orders have only been held up in customs like twice out of all of the orders I've put in, so I would guess documentation being ripped off the box like bridgman.